10 Best Conversation Intelligence Software For 2025

About Conversation Intelligence

Conversation intelligence (CI) is a tech approach that uses AI to capture, analyze, and interpret conversations with customers. The goal is to transform hundreds of calls into actionable data. You can identify key trends, track sentiment patterns and objections, and assess team performance.

Here is how teams can benefit from insights from customer interactions:

Sales managers can discover that mentioning ROI within the first minutes of a pitch correlates with a higher close rate.
Customer service teams can track phrases that indicate churn risk.
Marketing teams can understand how to improve a customer journey and tailor content to each stage.

Wherever you plan to apply AI-powered conversation intelligence, the data can be strategic. In the long run, you can make better informed decisions, reduce future customer churn, and drive consistent revenue growth.

What is Conversation Intelligence Software?

Conversation intelligence software uses AI to record, transcribe, and analyze customer conversations. It surfaces valuable insights such as buying signals, competitive mentions, risks, and opportunities.

What does this mean for your business? A shift from subjective feedback to data-driven decisions. After a client call, conversation intelligence software can create topic summarizations, the next steps, and potential objections. This saves you valuable time, all while improving outcomes.

What Makes Conversation Intelligence Essential?

It all comes down to the benefits: What is the value of conversation intelligence solutions? This section is dedicated to answering these questions.

Let’s dive in!

Revenue Growth

CI tools help uncover two things: what makes sales reps close deals better and what stands behind a success-driven plan. The software can provide insights into customer behavior, giving a better understanding of why one approach works better than the other.

Say you’re a SaaS provider trying to improve communication strategies. An AI-powered conversation intelligence tool can analyze customer conversations and suggest improvements. For example, you can discover that successful professionals address customer pain points or speak in numbers.

Coaching and Training

Unsure about the next training topics? Conversation intelligence platforms can help analyze communications and identify common issues or critical moments. Besides concerns, you can find ideas for future successful strategies, and either way, you benefit!

For instance, conversation analytics can highlight whether quality standards, such as response times, are maintained. Software also may include scorecards and leaderboards to track key metrics and address customer issues, becoming a foundation for training sessions.

Enhanced Customer Experience

Improved customer satisfaction is hands-down one of the most powerful deliverables of CI software. Conversation intelligence tools showcase weak and strong product sides by analyzing customer interactions across various communication channels. How?

Conversation intelligence helps customer support teams in a wide range of sectors—healthcare, legal, or finance—monitor conversations for legal disclaimers, data privacy compliance, and risky phrasing.

What to Look for in Conversation Intelligence Tools

Conversation intelligence features come in different shapes and serve various goals. Here are some ideas of what you can pay attention to when choosing the tool:

Hyper-personalized feedback: The best conversation intelligence software offers accurate, tailored, and actionable insights after calls. The goal? To notify sales reps about key customer preferences, service quality gaps, or critical business risks in real-time, allowing better engagement and sales process optimization.
Easy integrations: Ensure that the conversation intelligence software connects with all tools in your ecosystem. This will help fine-tune data transferring and document sharing.
Sentiment and intent detection: Conversational intelligence tools can detect words, tone, and intent. Make sure the ideal software solution provides valuable context. For instance, a prospect saying, “I guess that could work,” may indicate doubt, so you know how to build a working follow-up strategy off of it.
Enterprise-grade security: Look for solutions with end-to-end encryption, access controls, and compliance certifications (like SOC 2, GDPR, or HIPAA). Security is essential for industries handling sensitive client data.

Top 10 Conversation Intelligence Software for 2025

So, what tools made it through our careful analysis? Let’s take a look at the top 10 CI software tools that turn calls into sharp insights!

1. Sembly AI

The only AI Meeting Assistant included in Gartner’s 2025 Magic Quadrant for AI General Productivity applications, Sembly AI leads the industry with advanced features and capabilities that extend beyond standard call analytics. Its standout add-on—Semblian—reveals the new era of the best conversation intelligence software. What is it like? An autonomous assistant that understands intent, proposes action items, and generates business value.

Unlike traditional CI tools, Sembly turns conversations into structured, decision-ready insights. Whether it’s a high-stakes product team call or a sales strategy bottleneck, Semblian extracts key intents, generates summaries, flags risks, and creates tasks. The result? Improved flows in marketing, sales, PR, HR, and finance departments.

A native integration with platforms like Salesforce, Asana, Notion, and Slack, your meeting outcomes are exactly where you need them.

Key Features

Semblian add-on can understand context, analyze data, draft documents, and create follow-ups.
Detection of decisions, blockers, goals, and key responsibilities.
Conversation trends, decision density, and meeting effectiveness across teams.
Analysis of potential issues and high-impact moments.
Precise and shareable meeting recordings and transcriptions.

Pricing

Free plan available
Premium plans start at $10/month
Custom pricing for enterprises

2. Gong

Is your revenue team looking for conversation intelligence as an addition? Gong serves as a revenue platform and offers assistance with meetings. It can turn interactions across customer calls, emails, and meetings into deal, market, and rep intelligence.

Furthermore, it connects conversational signals to revenue outcomes, showing what’s moving the needle in a sales pipeline.

Key Features

Call libraries with scoring
Sales coaching and forecasting
Team performance tracking
Integration with marketing, videoconferencing, note-taking, and CRM platforms
Pipeline management

Pricing

Pricing is available only upon request.

3. Enthu AI

Are you a team of QA support professionals? Enthu may strengthen your customer service organization by analyzing previous interactions and creating actionable insights. You can improve your level of customer understanding and study the reasons behind their issues.

The platform simplifies agent performance scoring, coaching, and appointment booking, allowing contact center managers to minimize manual tasks.

Key Features

Speech analytics with keyword spotting
Scorecards for rep evaluation
Structured QA tracking
Insights into the agents’ performance
Real-time speech-to-text

Pricing

Pricing is available only upon request.

4. Chorus by ZoomInfo

Chorus is a conversation intelligence software that provides AI-powered analysis for onboarding and sales enablement teams. How? It scans meetings and extracts critical moments in conversations. Whether it is a mentioned competitor or poor engagement, Chorus can give you ideas for proactive measures or agents’ training.

An option to sync communications to CRMs your business uses, speeds workflows, enabling sales teams to focus on what’s important with no distractions.

Key Features

Sales moment detection
Rep comparison dashboards
CRM sync with custom fields
Multi-track playback
Keyword-based tagging

Pricing

Pricing is available only upon request.

5. Observe AI

How about teams in finance, insurance, or healthcare? Observe is a good choice for improving contact center performance, operational efficiency, and compliance. A customization feature lets QA experts and sales managers adjust the platform to their liking, while enterprise-grade security ensures customer data insights are safe.

With keyword, phrasing, or criteria filters, you get details on an exact agent’s performance, score, handling time, and number of total interactions. What about the customer’s side? Observe offers sentiment analysis, so you understand customer emotions better.

Key Features

Automatic QA scoring
Real-time coaching triggers
Omnichannel support insights
Root cause analysis and voice of the customer insights
Agent benchmarking

Pricing

Custom pricing based on seats and usage.

6. Salesloft Conversations

Are you a tech-savvy team looking for complex conversation intelligence software? Salesloft Conversations is designed to connect valuable insights directly to deal execution. With meeting recaps, you can analyze objection-, competitor-, and decision-related business questions and identify behavioral patterns. There are also transcriptions, scorecards, trackers, and related records, ensuring you are packed with data.

As a result, meetings become effective and serve as a source of deep insights into your target audience.

Key Features

Deal engagement metrics
Conversation key moments
Smart summaries
Email, Slack, Salesforce, Gmail, LinkedIn, and call integrations

Pricing

Pricing is available only upon request.

7. Avoma

Avoma is a good option for live on-call sales assistance. Whether you need to address concerns or objections, its assistant can provide tips and recommendations. It works best for new hires or those agents struggling to improve their sales performance.

Furthermore, its conversation intelligence can help with call scoring, identifying patterns in customer complaints and risks, making it suitable for both agents and managers.

Key Features

Conversation chapters and themes
Talk-pattern insights
AI call scoring
Live answer assistant
Deal risk analysis

Pricing

Conversational intelligence comes as an add-on to the initial subscription and costs $29 when billed annually.

8. Allego

Allego specializes in sales training and leadership, marketing, and learning and development. It works best in B2B sales enablement and is effective for L&D teams looking to create training loops from real sales conversations.

This conversation AI tool analyzes conversations and points out at talk time, rep questioning, speaking speed, and monologues. If you are looking for ideas for additional training, this simple platform can provide the great basics.

Key Features

Replay tools with annotations
Talk time scoring
Objection handling analysis
Progress tracking and call alerting
Call highlight compilation sharing

Pricing

Pricing is available only upon request.

9. ExecVision

Are you looking for a core of conversation intelligence and nothing extra? ExecVision is built to tie conversation data back to KPIs and create a direct line of action and performance metrics. It is a simple and easy-to-understand tool that suits managers coaching agents in customer service.

You can get information about performance trends, ideas for customer satisfaction, and sales effectiveness tips. If you have a range of customer data to analyze, ExecVision can provide a decent foundation for a start.

Key Features

Coaching interface with notes
Rep performance dashboards
Searchable call libraries
Scorecards
Mobile app

Pricing

Pricing is available only upon request.

10. Copilot by Clari

Does your revenue team or sales leaders need mid-call assistance? Copilot conversation intelligence software can work for you. The tool provides live coaching as well as post-call analysis: you get details on the time, duration, call title, as well as talk/listen ratio.

A high-quality of insights and an option to educate agents with battlecards and playbooks can help you elevate the sales game and simplify the process for agents with any background.

Key Features

Live cue cards during calls
Objection and competitor alerts
Smart summaries and transcripts
Sales coaching dashboards
Topic and metric tracking

Pricing

A quote is discussed with sales.

How to Choose the Right Tool for Your Business

Choosing the best conversation intelligence software is challenging, so start with the basics. Think: What are your business needs, model, team structure, and goals? Are you a startup with a lean sales team or a well-established enterprise?

These will help you understand the complexity of the features you are looking for and some deal breakers.

Once you have an idea of a good fit, consider the following steps:
Ensure the conversation software integrates with your CRM, dialers, video tools, or project software.
Match features to outcomes based on your team’s goals.
Look at scalability so your conversation intelligence software solution remains functional and efficient as your business grows.
Evaluate ease of use and look for an intuitive user interface and fast onboarding.
Request demos and trials to test conversational intelligence tools before committing.

The Future of Conversation Intelligence

The conversation intelligence software arena keeps developing. Real-time coaching, live decision support, and deeper predictive modeling with hyper-personalized reports will become the basics. The goal? To fit the clients’ needs better.

Top conversation intelligence platforms—like Sembly AI—are already setting the trend. You can expect more integration with revenue intelligence platforms, customer data systems, and even generative AI workflows. Conversation intelligence is about to be a core system for aligning teams, reducing risk, and signaling opportunities.

Wrapping Up

Conversation intelligence tools are a shortcut to effective calls and insights for business growth. Whether you are a QA support team, a contact center manager, or a customer service professional looking for software to improve meetings, there is an option to match your needs.

We hope this article has helped navigate the topic better and that you can confidently choose the tool that will improve your productivity and conversations. Good luck!

FAQ

What does conversation intelligence software do?

Conversation intelligence software captures, transcribes, and analyzes conversations across various channels. It leverages AI to translate qualitative dialogs into quantifiable, meaningful insights ready to act upon.

Conversation intelligence software displays what drives performance, whether you’re working on your pitch, perfecting coaching, or tracking market signals.

How can businesses develop better conversational intelligence skills?

The easiest way is to start embedding conversation intelligence software into daily workflows, not just using it for review but for real-time learning.

Encourage teams to reflect on insights into customer interactions. Use specific examples of team coaching, referring to high-performing conversations to better understand why and how they turned out successful.

Is conversational AI the same as conversation intelligence?

They serve different purposes. Conversational AI powers real-time interactions—think chatbots or voice assistants that simulate human responses. CI, on the other hand, usually analyzes human-to-human conversations. It focuses on extracting critical insights that inform strategy, training, or forecasting.

AI drives engagement, but conversation intelligence software drives the analysis. Some platforms do blend the two, but they nevertheless remain distinct in function and outcome.

How does call tracking differ from conversation intelligence?

Call tracking tells you what got someone to call, while conversation intelligence software tells you what happened in that call and how it can improve business outcomes like win rates or customer retention.

AI, natural language processing, machine learning, and language learning models also power such software to enhance conversational intelligence. As a result, conversational intelligence software can perceive emotions and hidden cues from speech.

What separates conversation intelligence from revenue intelligence?

Revenue intelligence is broader because it combines data from conversations, emails, CRM activity, and other touchpoints to create a complete picture of deal health and forecast accuracy. Conversational intelligence is a subset focused on spoken and written dialogues and their insights.

While conversation intelligence software analyzes language and tone to improve conversations, revenue intelligence platforms connect those insights to pipeline health, planning, and forecasting.

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